SHIPPING

Our Online Store  info@marionasbarcelona.com is fully operational 24/7.

Our regular shipping terms are delivered between 2-5 business days from date of order placed. Once the order has been dispatched you will receive a tracking number via email.

Monday to Friday, excluding bank holidays. Orders received on weekends and holidays will be processed the next business day. During non-sale periods, express orders are processed the same business day if placed by 2pm (CET). Orders are processed from Barcelona, Spain.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

Shipping costs will vary depending on the size, weight and destination of your chosen items. As indicated at the time of purchase and by the order confirmation email, you are responsible for any and all shipping costs associated with the delivery. Once you are at checkout, the shipping fee will show above the total cost. Shipping fees may vary depending on the shipping method of your choice. All relevant delivery options available for your order and to your destination will be displayed at checkout.

Please see our shipping fees and deliver times below.

Spain Standard                                                      2-3 working days                 

Spain Express                                                        1-2 working days                   5 €

Europa Express (UE)                                        1-2 working days                 15€

United Kingdom Standard *                      1-5 working days                  20€

United Kingdom Express *                        1-3 working days                  40€

North America (US, CAN)

North America (US, CAN) Express       2-3 working days                30 €

Rest of  World  Standard                                  5-7 working days                20 €

Rest of  World  Express                                    3-5 working days                 50 €

* Deliveries to UK are subject to local duties and taxes which will be calculated and prepaid at checkout. You will not be charged any additional fees upon delivery. Please note we will not be able to refund you duties charges paid if you decide to return your items.**

It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website.

We do not ship to P.O. box addresses.

For any further questions about your order, please contact our Customer Care team at customercare info@marionasbarcelona.com We will endeavour to do all we can to help you.

We are available from 9.00 am to 5.00 pm (CET), from Monday to Friday. Excluding bank holidays.

RETURNS

You can return or request a refund for any item ordered on info@marionasbarcelona.com within 14 days of the delivery date.

We are sorry to inform that our exchange service is temporary suspended. If the item dose not suit your expectation, we kindly invite you to return it

Items must be returned in their original condition and in their original packaging.

To request a return or refund, please follow the instructions below:

  1. Make sure the products are in the same condition as you received them
  2. You should ask our Customer Service (info@marionasbarcelona.com )for the Return  Authorisation
  3. We provide you a return label
  4. Print the return label and stick on the box
  5. Leave the box on the return point provided by Customer Service.
  6. Your refund will de issued as soon as the return has been received and has checked in our warehouse.

We remind you that if you decide to return the product without using courier label supplied by MARIONAS BARCELONA the returns shpping cost will be at your expense and will not be refunded. In this case we advise you to trust the return shipping to a secure courier and receipt as proof of shipping.

SALE

On sale, MARIONAS BARCELONA is not responsible for the return shipping costs. All other conditions shall be similar to those of new or full price ítems.

original packaging.

To request a return or refund, please follow the instructions below:

  1. Make sure the products are in the same condition as you received them
  2. You should ask our Customer Service (info@marionasbarcelona.com )for the Return  Authorisation
  3. We provide you a return label
  4. Print the return label and stick on the box
  5. Leave the box on the return point provided by Customer Service.
  6. Your refund will de issued as soon as the return has been received and has checked in our warehouse.

We remind you that if you decide to return the product without using courier label supplied by MARIONAS BARCELONA the returns shpping cost will be at your expense and will not be refunded. In this case we advise you to trust the return shipping to a secure courier and receipt as proof of shipping.

REFUNDS

Refunds shall be made using the same method used to make the initial payment, or as a credit to the customer’s account for future purchases at MARIONAS BARCELONA
If your order has been sent to a destination within the EU, all sales tax will be refunded.
Outside the EU, customs duties and sales taxes are not refundable through info@marionasbarcelona.com

ALL our goods are handmade, small imperfections or variation in shape, size, and colour should not be seen as faulty.